Last updated: 4 September 2026
We want you to be confident when ordering from Purrfect Prints. This page explains delivery, cancellations, returns and refunds. Nothing here affects your statutory consumer rights.
Delivery
We currently deliver to United Kingdom addresses. Orders are normally sent using Royal Mail Tracked 48. Our standard delivery charge is £3.65 and the applicable cost is shown before you place your order.
Our covers are 3D printed in-house. We usually keep them in stock, but if a product has sold out there may be a short additional wait while we print more. We will deliver within 30 days unless a different timeframe has been agreed with you.
Please check the delivery address carefully. If a parcel is delayed or appears to be lost, email [email protected] and we will investigate.
Check compatibility before ordering
Every Purrfect Prints cover is designed for a specific cat flap model, including its precise shape and curvature. Similar measurements alone do not guarantee compatibility. Please check the product name and description carefully, and contact us if you are unsure.
Cancelling an online order
You may cancel your order without giving a reason from the time you place it until 14 days after the goods are delivered. Tell us clearly that you wish to cancel by emailing [email protected]. You may use the cancellation form below, but you do not have to.
After telling us you wish to cancel, you have a further 14 days to return the goods. Please contact us before sending anything so that we can provide return instructions.
Condition of returned goods
You may inspect the product as you would in a shop. Please return it complete and, where reasonably possible, in its original packaging. We may reduce a refund only where handling beyond what is necessary to establish the product’s nature, characteristics and functioning has reduced its value.
Return postage
If you cancel because you have changed your mind or selected the wrong compatible model, you are responsible for the direct cost of returning the product. We recommend obtaining proof of postage. If the product is faulty, damaged on arrival, not as described or we sent the wrong item, please contact us; we will arrange an appropriate remedy and cover reasonable return costs where applicable.
Refunds
For a valid cancellation, we will refund the product price and the cost of our standard delivery option. If you chose a more expensive delivery method, we are not required to refund the additional amount.
We will make the refund within 14 days after we receive the returned goods, or after you provide evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method unless agreed otherwise.
Faulty, damaged or incorrect goods
Products must be of satisfactory quality, fit for purpose and as described. If there is a problem, contact us promptly with your order number and, if helpful, photographs showing the issue. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.
Model cancellation form
To: Natalie Mitchell trading as Purrfect Prints, 2 Durley Mead, RG12 9YF, United Kingdom — [email protected]
I give notice that I cancel my contract for the sale of the following goods:
- Order number and product:
- Ordered on / received on:
- Customer name:
- Customer address:
- Signature (only if submitted on paper):
- Date:
Contact us
For any delivery, return or refund question, email [email protected] or use our contact page.