Last updated: 4 September 2026
This privacy policy explains how Purrfect Prints collects, uses and protects personal information when you visit our website, contact us or place an order.
Who we are
Purrfect Prints is operated by Natalie Mitchell, trading as Purrfect Prints, of 2 Durley Mead, RG12 9YF, United Kingdom. For data-protection purposes, Natalie Mitchell is the data controller.
You can contact us at [email protected] or through our contact page.
Information we collect
- your name, email address, telephone number, billing address and delivery address;
- order details, account details and messages you send to us;
- payment and transaction information provided by our payment processors;
- technical information such as your IP address, browser, device and how you use the website; and
- cookie and consent preferences.
How and why we use your information
We use personal information to process and deliver orders, take payment, provide customer support, manage returns, prevent fraud, keep the website secure, maintain business and tax records, and comply with legal obligations.
Our lawful bases are principally performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and protecting the business, and consent where the law requires it.
Payments
Payments are handled securely by the payment providers offered at checkout, including WooPayments and its payment-processing partners. We do not store your complete card details on this website. Those providers process information under their own privacy policies.
Who we share information with
We share only the information needed with service providers that help us operate the shop, including website hosting and ecommerce providers, payment processors, email providers, fraud-prevention services and Royal Mail or another delivery provider. We may also disclose information where required by law or to establish, exercise or defend legal claims.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we rely on appropriate legal safeguards required by UK data-protection law.
Cookies
Our website uses essential cookies for functions such as the basket, checkout, account security and remembering your cookie choices. With your permission, other cookies may be used for analytics or similar purposes. You can change your preferences through the cookie controls on the website and through your browser settings.
How long we keep information
We retain information only for as long as needed for the purpose for which it was collected, including fulfilling orders, resolving queries, preventing fraud and meeting tax, accounting and legal requirements. When information is no longer required, we delete it or anonymise it.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive a portable copy of information you provided. Where we rely on consent, you may withdraw it at any time.
To exercise a right, email [email protected]. We may need to confirm your identity. You may also complain to the Information Commissioner’s Office.
Security and changes
We use reasonable technical and organisational measures to protect personal information. We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page.